Refund policy

Returns & Refunds

We want you to be happy with your purchase from Illuminating Scentses. If you need to request a return, please contact us at illuminatingscentses@gmail.com within 14 days of the date your order was delivered.

Return Eligibility

To qualify for a return, the item must be unused, unlit, unaltered, and in its original condition and product packaging. You’ll also need your order number or proof of purchase.

Fragrance preferences are personal. An unlit and unused candle may qualify for return within the 14-day return period; however, burned candles, used room sprays, reed diffusers, and used or melted wax melts cannot be returned.

Please contact us before mailing an item back. Returns sent without prior authorization may not be accepted. Once your return is approved, it must be shipped within seven days using the return instructions provided.

Return Shipping

For returns due to a change of mind, fragrance preference, or an item ordered by mistake, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable.

If we provide a return label, its cost may be deducted from your refund. We recommend using a trackable shipping service and packaging the item securely, as we cannot guarantee receipt of returns that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, melted in transit, or different from what you ordered, contact us within seven days of delivery at illuminatingscentses@gmail.com.

Include your order number and clear photographs of the item, shipping box, packaging, and shipping label. Please keep the damaged item and packaging until we provide further instructions.

If your claim is approved, we will arrange a replacement or refund at no additional cost to you. Illuminating Scentses will cover the applicable shipping costs when an item arrives damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we’ll notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within five business days. Your bank or credit-card provider may require additional time to post the refund.

Items returned used, altered, damaged after delivery, or without their original product packaging may not qualify for a refund.

Nonreturnable Items

The following items cannot be returned:

• Used, lit, burned, sprayed, or melted products
• Gift cards
• Custom or personalized products
• Items specifically marked “Final Sale”

We reserve the right to refuse returns that do not meet the above conditions.

If you have questions about whether an item qualifies for return, please contact us before sending it back.