Shipping policy

Shipping Policy

Processing Time

Orders are processed within 2–3 business days. Processing time does not include shipping transit time.

Orders placed on weekends or holidays will begin processing on the next business day. If an unexpected delay affects our ability to ship your order, we will contact you using the email address provided at checkout.

Shipping Destinations

We currently ship within the contiguous United States. We do not currently ship internationally.

Shipping Rates and Estimated Delivery

The following shipping options may be available at checkout:

  • Standard Shipping — $8.00: Estimated delivery within 3–5 business days after shipment.
  • Free Standard Shipping: Available on qualifying orders of $50 or more.
  • Priority Shipping — $20.00: Estimated delivery within 1–3 business days after shipment.

Free shipping applies to Standard Shipping only. Priority Shipping upgrades are not included.

Delivery times are estimates and are not guaranteed. Processing time and shipping transit time are separate. For example, an order shipped using Standard Shipping will generally arrive within approximately 5–8 business days from the date the order is placed.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may require up to 24 hours to update after the carrier receives the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout. Please contact us as soon as possible if you notice an error.

Once an order has shipped, we cannot guarantee that the address can be changed. If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent. Original shipping charges are nonrefundable.

Carrier Delays

Occasionally, carriers may experience delays caused by weather, holidays, service interruptions, or other circumstances outside our reasonable control. Although we cannot guarantee carrier delivery dates, we are happy to assist with tracking concerns and carrier inquiries.

If your tracking information has not updated for seven business days or your package appears to be lost before delivery, please contact us at illuminatingscentses@gmail.com.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct.
  2. Check with members of your household, neighbors, front desk, mailroom, or other secure delivery areas.
  3. Contact the shipping carrier for additional delivery information.
  4. Contact us within three business days so we can help investigate.

Illuminating Scentses cannot guarantee a replacement or refund for packages confirmed as delivered to the address provided at checkout. Suspected package theft may need to be reported to the carrier or local authorities.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged, melted in transit, defective, or different from what you ordered, contact us within seven days of delivery at illuminatingscentses@gmail.com.

Include your order number and clear photographs of the product, shipping box, packaging materials, and shipping label. Please keep the product and packaging until we provide further instructions.

Approved damaged or incorrect-order claims will be handled according to our Returns & Refunds Policy at no additional cost to the customer.

Warm-Weather Deliveries

Candles and other home-fragrance products can be sensitive to extreme temperatures. Please monitor your tracking information and retrieve your package promptly after delivery. If your product arrives damaged or melted in transit, follow the damaged-order instructions above.

Contact Us

For shipping questions, contact:

Illuminating Scentses LLC
Email: illuminatingscentses@gmail.com
Website: https://www.illuminatingscentses.com